My Conflict Resolution Skills @ MySkills.Africa

Dealing with difficult situations in a professional and caring way.

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Dealing with difficult situations in a professional and caring way.

Course Content

15 Lessons | Conflict Resolution

Lesson 1

Introduction To This Course

Lesson 1: Pp 1/2 – Introduction – Video
Lesson 1: Pp 2/2 – Conflict Resolution – Overview

Lesson 2

Understanding Conflict in Your Life

Lesson 2: Pp 1/4 – What Causes Conflict?
Lesson 2: Pp 2/4 – Conflict in Your Life – Self Reflection and Essay Task
Lesson 2: Pp 3/4 – Conflict in Your Life – Further Questions and Essay Task
Lesson 2: Pp 4/4 – Conflict in Your Life – How Will Conflict Resolution Help You – Video

Lesson 3

Why Resolving Conflict in Your Life Is So Important

Lesson 3: Pp 1/3 – The Importance Of Conflict Resolution – 8 Reasons
Lesson 3: Pp 2/3 – The Challenges in Resolving Conflict
Lesson 4: Pp 3/3 – Typical Pitfalls That Cause Conflict – Essay Task

Lesson 4

Typical Pitfalls That Cause Conflict

Lesson 4: Pp 1/3 – Typical Pitfalls That Cause Conflict – Overview Video
Lesson 4: Pp 2/3 – Typical Pitfalls That Cause Conflict – List
Lesson 4: Pp 3/3 – Typical Pitfalls That Cause Conflict – Essay Task

Lesson 5

The Cost Of Not Dealing With Conflict

Lesson 5: Pp 1/1 – The Cost Of Not Dealing With Conflict

Lesson 6

The Impact of Diversity on Conflict Resolution

Lesson 6: Pp 1/1 – Conflict Resolution – The Impact of Diversity

Lesson 7

Your Progress So Far – Self Awareness Exercise

Lesson 7: Pp 1/4 – Progress So Far – Video
Lesson 7: Pp 2/4 – Progress So Far – Taking Stock
Lesson 7: Pp 3/4 – Progress So Far – My Self Awareness Time
Lesson 7: Pp 4/4 – Progress So Far – Essay Task

Lesson 8

Effective Conflict Resolution – The 6-Step Process

Lesson 8: Pp 1/9 – The 6-Step Process – Setting The Scene
Lesson 8: Pp 2/9 – The 6-Step Process – Introduction
Lesson 8: Pp 3/9 – The 6-Step Process – Overview
Lesson 8: Pp 4/9 – The 6-Step Process – Step 1
Lesson 8: Pp 5/9 – The 6-Step Process – Step 2
Lesson 8: Pp 6/9 – The 6-Step Process – Step 3
Lesson 8: Pp 7/9 – The 6-Step Process – Step 4
Lesson 8: Pp 8/9 – The 6-Step Process – Step 5
Lesson 8: Pp 9/9 – The 6-Step Process – Step 6

Lesson 9

Effective Conflict Resolution – Think Before You Act or Speak

Lesson 9: Pp 1/1 – Think Before You Act or Speak

Lesson 10

Effective Conflict Resolution – Hot Buttons

Lesson 10: Pp 1/5 – Hot Buttons – Intro Video
Lesson 10: Pp 2/5 – Hot Buttons – Make a List
Lesson 10: Pp 3/5 – Hot Buttons – Self Talk
Lesson 10: Pp 4/5 – Hot Buttons – Breathing
Lesson 10: Pp 5/5 – Hot Buttons – Visualise

Lesson 11

Effective Conflict Resolution – I-Statements

Lesson 11: Pp 1/1 – Effective Conflict Resolution – Using I-Statements

Lesson 12

Effective Conflict Resolution – Mental Preparation

Lesson 12: Pp 1/2 – Mental Preparation – Intro
Lesson 12: Pp 2/2 – Mental Preparation – The 8 Questions

Lesson 13

Effective Conflict Resolution – Planning Template

Lesson 13: Pp 1/1 – Planning Template

Lesson 14

Effective Conflict Resolution – Test Your Knowledge

Lesson 14: Pp 1/1 – Test Your Knowledge

Lesson 15

End Of Course Essay

Lesson 15: Pp 1/1 – End Of Course Essay

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